Refund policy

Damaged, Defective or Incorrect Orders

Please inspect your order as soon as it arrives. If your coffee or any other item is damaged, defective, or different from what you ordered, contact us immediately at bedouincoffeeroaster@gmail.com with your order number and clear photos of the item and packaging.

We will review the issue and work with you on an appropriate replacement or refund.

Cancellations

Orders may only be cancelled within 15 minutes of placing the order.

As our coffee is freshly roasted and prepared specifically for each order, we begin processing orders shortly after they are received. Once the 15-minute cancellation window has passed, the order cannot be cancelled, changed, or refunded.

To request a cancellation, contact us immediately at bedouincoffeeroaster@gmail.com and include your order number.

Returns and Exchanges

All coffee and food products sold by Bedouin Coffee Roaster are perishable goods and are therefore not eligible for returns or exchanges.

We also do not accept returns or exchanges for:

• Sale or promotional items

• Gift cards

• Custom or personalised orders

• Items ordered incorrectly by the customer

• Products that do not match personal taste preferences

Coffee is subjective, and differences in brewing equipment, water, grind size, dosage, and preparation may affect the final taste. Therefore, dissatisfaction based solely on flavour preference is not eligible for a refund.

Refunds

Refunds are only considered for orders that are confirmed to be damaged, defective, incorrect, or successfully cancelled within the 15-minute cancellation window.

Once a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at bedouincoffeeroaster@gmail.com.